Australia’s growing electric vehicle market could place increasing pressure on the automotive servicing sector unless investment in training, equipment, and consumer education keeps pace, according to new research commissioned by the Victorian Automotive Chamber of Commerce (VACC).
The research, conducted by Kantar, found widespread confusion among motorists about where electric vehicles can be serviced, despite rapid growth in EV sales across the country.
According to the findings, two-thirds of EV owners believe their vehicle can only be serviced at specialist EV centres rather than local automotive workshops.
Concerns over servicing bottlenecks
VACC chief executive Peter Jones said the misconception could place unnecessary strain on parts of the servicing network as EV adoption accelerates.
“The reality is that many automotive businesses are already adapting to new technologies,” Mr Jones said.
“But if consumers believe their options are limited, it risks creating bottlenecks, longer wait times, and added pressure on the system.”
The research also highlighted broader servicing pressures linked to cost-of-living challenges, with one in three motorists reporting they had delayed vehicle servicing due to time constraints or inconvenience.
Around 30 per cent said they had postponed maintenance to save money, while more than one-third expressed concern about unexpected vehicle costs.
Workshops facing growing investment demands
VACC said automotive businesses are already investing heavily in EV-related capability upgrades, including technician training, specialised tools, diagnostic systems and workshop safety equipment.
At the same time, workshops must continue supporting Australia’s large petrol and diesel vehicle fleet during the transition period.
The organisation warned servicing capacity could tighten further, particularly in regional areas where access to training and specialised equipment may be more limited.
“The transition to EVs isn’t just about buying a different type of car,” Mr Jones said.
“It’s about making sure there is a skilled workforce, properly equipped workshops, and access to servicing wherever you live — whether that’s in the city or in regional Australia.”
Calls for targeted industry support
VACC is calling for additional support measures, including investment in EV tools and technician training, greater assistance for small and regional workshops, and improved public education around EV servicing requirements.
The organisation also warned against creating overlapping regulatory systems that could add further complexity for automotive businesses.
“Good policy should support the transition — not complicate it,” Mr Jones said.
“We already have the skills, standards, and training frameworks in place. What we need now is alignment, investment, and practical support to ensure businesses can continue to deliver for their customers.”
He also said the automotive sector had consistently adapted to technological change, but said the EV transition would require practical long-term support to ensure workshops, motorists, and regional communities are not left behind.
“But we need to make sure this transition is practical, sustainable, and works for motorists, businesses, and communities right across Victoria and Tasmania,” he explained.
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