German car maker Volkswagen is set to introduce a new online search tool for new vehicle orders. This will allow their customers to track the delivery of their cars from the factory floor to the show room.
This tracking tool is the first of its kind in locally. It is part of the car manufacturer’s efforts to give buyers direct access to information about their car orders. This is amid COVID-related production delays including semiconductor shortages.
In a media statement, Volkswagen Australia (VGA) General Manager of Marketing and Products Ralph Beckman said that the current “the wait time on some orders is not going to come as great news” which can lead to buyers taking their business elsewhere or completely cancelling their order,
“Volkswagen considers that all the more reason to make customers fully aware of when their vehicle in the precise form desired will (arrive in Australia),” Mr Beckman added.
Once fully launched, the online tracker will have a system that provides buyers a specific login. Buyers can use to track where their car is in real time.
Furthermore, the platform will also aid in providing clear information should there be any unforeseen changes delivery estimates.
Back in March, VGA launched a webpage that allows customers to get up-to-date information about stock delays.