Still open – how to support our dealers during COVID-19

By April 21, 2020 COVID-19, Manufacturers, News

The Federal Chamber of Automotive Industries (FCAI) has reminded fleets and private buyers that many vehicle and motorcycle dealerships across Australia remain open for business, despite the impact of the COVID-19 virus.

Since the onset of the pandemic, personal transport has increased in importance as it provides a secure, socially distanced manner of commuting to important engagements, such as health care appointments, shopping for essential items, or travelling to work (where necessary).

To ensure commuters’ vehicles are in prime operating order, dealerships from all brands around Australia have opted to remain open to provide sales support and essential maintenance services.

This allows customers to safely replace their current vehicle or motorcycle should the need arise.  To facilitate the purchasing process short evaluation or test drives are still permissible for prospective customers, while after-sales facilities ensure customers are able to have their car or motorcycle professionally serviced to ensure it remains in prime operating condition.

AfMA recommends you use discretion when deciding whether to test-drive or view vehicles in person during COVID-19 and consider the importance of social distancing accordingly.

This has been made easier by dealers not only observing all pre-existing hygiene practices but by including additional precautions to safeguard their customers.  These include:

  • Virtual sales and service consultations
  • Contact-free drop off and pick up of serviced vehicles
  • Contact-free delivery of vehicles for evaluation drives
  • Enhanced detailing and disinfecting practices
  • Physical distancing in sales and service facilities