AfMA's Personal Development Series

Achieving Success through Identifying and Driving Change



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"I learned a lot from the presentation. I see setting up SMART objectives in a different light. I now realised they aren't that hard to set up if they are broken down into smaller tasks."

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"I liked how you created engagement during the webex. Well done I look forward to the next one."

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"This is an excellent format. Keep it punch and top level with interactions. The pace was excellent with the correct amount of information. Thank you all!"

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"Very informative and useful webinar. There is a lot to take in and a digital copy would be great so I can re-listen and use the copy to help me in the future. Really looking forward to the next sessions. Thank you."

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"It was informative and it's good to know that I'm well placed as I already observe many of the suggested ways to manage my attention."

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"Learnt a lot today that I can start to implement to be more productive with more work life balance."

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"What an excellent presenter! I've attended many presentations in my 40 years of work and Aubrey was outstanding. Absolutely knows his stuff. Personable. great style, good voice modulation and perfect sound quality to boot."

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"Don't change a thing these are very informative and easy to digest."

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"Really appreciated the session, allowed for personal interaction and given a lot of food for thought. Thank you."

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"Excellent. We all could relate to the content, and was helpful in how to deal with situations as discussed."

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The 2023 Program Overview

The 2023 Series

Enquire to Access Library

Previous Program Recaps

The 2023 Program: Achieving Success Through Identifying and Driving Change


Change is an integral and compelling part of our personal and professional lives.  Emotional Intelligence is the ability to understand and manage your own emotions and recognise and influence the feelings of surrounding people. It is a critical factor in achieving success and negotiating this change.

Join us for the 2023 AfMA Personal Development Program, proudly sponsored by Isuzu Ute Australia to learn about EI and its role in navigating and managing change.

This series of 7 FREE  75 min virtual webinars will help you reach your personal and professional potential through the development of emotional intelligence.

Program Takeaways:

  • Develop more vital emotional awareness become more mindful and empathetic
  • Increase self-regulation and maintain emotional balance in facing challenges and change
  • Learn techniques for identifying and driving change
  • Enhance your impact by developing trust and building an effective relationship with internal and external stakeholders
  • Inspire and influence others while developing more robust negotiation and decision-making abilities

About your Facilitators

This year our program is facilitated by our Partners: Career Edge and Swinburne Edge, Swinburne University of Technology. Join Lisa Panarello , the founder and CEO of Careers Advance and Damien Panozza and Cheryl Crosthwaite of Swinburne Edge for our interactive and engaging sessions.

Call to Action

Do you want to master your emotional intelligence and take your leadership skills and your organisations emotional competitiveness effectiveness to new levels?

Join us for the AfMA 2023 Personal Development Program brought to you by Isuzu UTE. Its free and available for all organisations and individuals to attend.  Pls share the link with your contacts so that they can also benefit from this free program.

AfMA also offers the series of seminars as a learning and development resource for your organisation.  We are happy to talk to your Learning and Development teams about this opportunity. Contact us at to learn more.

2023 Series

Brought to you by Isuzu UTE

*Series topics subject to change

Research indicates that emotional intelligence predicts performance and that people with strong EI are more likely to succeed that those with high IQs or relevant experience. Intellect( IQ) may have got you there but EI will determine how far you go and how effective you are. EI helps you build stronger relationships, achieve goals, communicate effectively, overcome challenges and adapt to change.

Emotional Intelligence is the Key to Success

Research indicates emotional intelligence (EI) predicts performance and that people with strong EI are more likely to succeed that those with high IQs or relevant experience.

Intellect (IQ) may have got you there but EI will determine how far you go and how effective you are.

EI helps you build stronger relationships, achieve goals, communicate effectively, overcome challenges, and adapt to change.

30th March | 12pm AEDT
Presenter – Lisa Panarello | Founder & CEO | Careers Advance


Effective Priorities Management

Being able to organise, prioritise and change priorities when needed is an effective leadership capability. What is and how important is effective priority management and how do you improve it?

17th May | 12pm AEDT
Presenter – Cheryl Crosthwaite | Facilitator | Swinburne Edge


Creative Problem Solving

Solving problems is part of our everyday lives, however creative problem solving can deliver improved outcomes. This session will explore process, techniques and examples of creative problem solving.

22th June | 12pm AEDT
Presenter – Cheryl Crosthwaite | Facilitator | Swinburne Edge


Developing a Continuous Improvement Mindset

The effectiveness of any organisation hinges on every employee taking responsibility for constant improvements to products, services and processes. What is needed and how do you foster a continuous improvement culture?

19th July | 12pm AEDT
Presenter – Cheryl Crosthwaite | Facilitator | Swinburne Edge


Implementing and Managing Change

If there’s one constant in life, its change! Implementing and managing change starts with you. This session will explore how to successfully implement change and provide practical tools to improve outcomes.

24th August | 12pm AEDT
Presenter – Cheryl Crosthwaite or Damien Panozza | Facilitator | Swinburne Edge


Managing Relationships and Communicating with Stakeholders

Communication is simple, isn’t it? The art of communication is fundamental to managing and maintaining relationships. This session will explore how to successfully engage internal and external stakeholders to support your goals.

21st September | 12pm AEDT
Presenter – Lisa Panarello | Founder & CEO | Careers Advance


Building Accountability for Achieving Change

Accountability is not limited to those you manage, it starts with self-accountability and understanding why we avoid it. This session will explore how to drive accountability for successful implementation of change.

17th October | 12pm AEDT
Presenter – Damien Panozza | Facilitator | Swinburne Edge


PD Series Library

Personal Development Series (PD) on emotional intelligence – Library. If you are interested in accessing the PD series recordings for 2021 and 2022 please email us on

Past Sessions:

  • Dealing with Difficult People
  • The Power of Saying No
  • Gearing Up for Performance Reviews
  • Networking with Purpose
  • SMART GOALS – Setting Up for Success and Managing the Journey
  • Manage your Attention (not your time)
  • Managing Up, Down & Across
  • The Power of Conversation @ Work
  • Elevating Your Role & Brand Value

The 2022 Program Recap

The 2022 series consists of 6 FREE interactive and engaging 75 min virtual webinars that are relevant to all members of your organisation . It will continue to build on how the development of EI will strengthen your personal effectiveness and leadership.

This series provides key insights into self management , self awareness, motivation and communication skills with practical ways to develop and apply these skills into changing personal and work environments.

Participants will learn insights into :

  • How to build and achieve effective goals
  • Managing attention and habits to increase productivity
  • Influencing and communicating for better results
  • How to adapt to and manage change
  • Building leadership potential


  1. Lisa Panarello , the founder and CEO of Careers Advance
  2. Aubrey Warren , Sessional Academic, Queensland University of Technology Graduate School of Business

Call to Action

The Personal Development Program is brought to you by Isuzu UTE and free to all organisations and individuals to attend. This series of seminars is  a free resource for your organisation that will allow you and your organisation to make a greater, more valuable impact.  Please share with your Learning and Development teams so that your entire organisation can benefit from this program.

2021 Program Recap

Inspired by Lisa Panarello’s keynote speech Emotional Intelligence is the Key to Success delivered at AfMA’s fleet conference on 23rd May 2021.  Hear Lisa’s keynote which explains why emotional intelligence is so important to everyone regardless of age, gender or seniority within any workplace.

Download Lisa’s keynote speech audio and slide deck.

AfMA’s mission is to develop and support the wider fleet and automotive industry through educational leadership.

AfMA launched its Personal Development Program in 2021. Research indicates that emotional intelligence predicts performance and that people with strong EI are more likely to succeed that those with high IQs or relevant experience. . Intellect( IQ) may have got you there but EI will determine how far you go and how effective you are .
EI helps you build stronger relationships , achieve goals, communicate effectively , overcome challenges and adapt to change.

Lisa Panarello , the founder and CEO of Careers Advance gave valuable insights into 4 areas:

  1.  Dealing with Difficult People
  2.  The Power of Saying No
  3.  How to Gear Up for Performance Reviews and
  4.  Networking with Purpose

466 unique individuals from 245 unique organisations attended these sessions with 100% responding that they had obtained effective information and practical tools on how to be more successful .

Lisa Panarello

Lisa is an empowerment coach and previously featured on the CBS Early Show and a top nine finalist in Toastmasters International (World Champion of Public Speaking Contest).

Born and raised in Brooklyn, NY, Lisa Panarello comes to the table with a level of energy and commitment that can’t be beat. She’s the founder and CEO of Careers Advance, a private practice specializing in professional training and development, career planning, leadership savvy, interpersonal communication, personal branding, and public speaking.

For more than 17 years, she has been sought after by corporate, civic, educational, and non-profit institutions, including JPMorgan Chase, Novartis, the NYPD, NYU, My Goal Autism, and Automotive Fleet & Leasing Association. Her powerhouse programs have inspired more than half a million students, professionals and executives worldwide.

Since 2001, she’s helped organizations and businesses increase staff engagement and retention and drive bottom-line results while guiding individuals in navigating challenging work environments and turning frustrating job situations into exciting career journeys. Lisa is certified in Behavior Assessments (DISC/Driving Forces/Emotional Intelligence), holds a BBA in Marketing from Baruch College, and has 15+ years of experience in diverse industries, including retail, publishing, marketing, and human resources. With an entrepreneurial mindset and unique blend of humour and practicality, Lisa provides insights and strategies that enable success seekers create the reality the desire!

Damian Panozza

Damian is an Organisational Psychologist who specialises in Leadership Development, Culture Design, Wellbeing and Performance. A successful entrepreneur himself, he has a strong commercial background gaining his qualifications later in his career. This allows him to bring a practical and relevant approach to learning with a view to expanding people’s potential and helping them to perform and achieve in a satisfying and sustainable way. Damian has experience across extensive business industries, not for profit, Government, and organisational size ranging from start-ups to Global giants.

Damian has held internal culture and capability roles with brands such as NAB and Australian Red Cross, SalesForce Australia, and as a consultant to many organisations including BHP, Asahi, K-Mart, Harmony Gold, Melville City Council, and Department of Water Environmental Regulation WA. In 2005 Damian founded and operated Balance Psychology which grew to become one of the largest psychology practices in Australia before he sold the organisation in 2013 to finish his Master Psychology (Org/Ind).


  • Leadership Development
  • 360s and Psychometric Assessment
  • Culture Design
  • Engagement & Pulse Surveys
  • Sustainable Executive Performance
  • Wellbeing
  • Human Centred Design
  • Agile
  • Emotional Intelligence
  • Neuroleadership
  • Executive Coach


  • Master Psychology (Organisational/Industrial), Deakin University, 2012-2013
  • Grad. Dip. Psychology, Deakin University, 2010-2011
  • Bachelor Social Science (Psych), Swinburne University, 2004-2009
  • Open Foundation, Newcastle University, 2003


  • Board Approved Psychology Supervisor, APS, 2020
  • Accredited Coach, Neuroleadership Institute, 2019
  •  Endorsement as Organisational Psychologist, AHPRA, 2018
  •  Various Assessments:Hogan,Saville Wave,DISC,Genos EmotionalIntelligence,HumanSynergistics 2011-2021 Cognitive Behavioural Therapy, Acceptance and Commitment Therapy 2011-2012

Cheryl Crosthwaite

Cheryl has over 30 years’ experience in leadership and management in Australia and internationally and brings a wealth of both theoretical and practical aspects to her clients. A well-rounded, flexible management consultant and trainer, results driven with both public and private sector experience. After a strong career in the public service Cheryl became an expatriate consultant working in the Malaysian, UAE, Qatar, Kuwait, Indian and Tanzanian private and public sectors. She is mature and experienced, with a strong customer focus and high degree of professionalism, and believes strongly in a team approach to the provision of quality services. Her experience in the public service sector and as a cost centre manager in Australia has given her an excellent grounding in all avenues of management: leading, planning, organizing, and controlling. As her experience has been with a very decentralized Human Resource function it means she was involved in many varied aspects of Human Resources, including Job Analysis (Cullen Egan Dell factor evaluation); Recruitment and Selection; Orientation and Induction programmes; Trainee programmes for indigenous (Aboriginal) Australians; Performance Appraisal; Counselling; Disciplinary Action and Termination. Many of these functions were carried out in a highly unionized environment in Australia, so industrial relations also became a prime consideration.


  • Cross-cultural experience in the Middle East, Far East, India and Africa as well as comprehensive understanding of doing business abroad gained from a major in international management for her MBA.
  • Well-developed research and analytical skills
  • Excellent written communication and business presentation skills
  • Programme design and evaluation
  • 15 years’ experience in management of public sector human services in Australia, including operations management, team management and co-ordination, and acting departmental executive positions
  • General Manager experience including profit and loss accountability
  • 15 years’ experience as a consultant advising companies on management and human resource issues
  • 15 years’ experience as a management and soft skills trainer and coach
  • Experienced lecturer – Southern Cross University (Kuala Lumpur Campus); American University in Dubai (UAE); Australian Institute of Management; Victoria University, College of Business (Melbourne and Kuala Lumpur Campuses) Leadership Development


  • Certificate IV Assessment and Workplace Training (TAE), Inspire Education, Queensland, Australia – 2013
  • Doctor of Business Administration (Leadership), University of Southern Queensland Australia – 2005 – 2010
  • Master Business Administration (International Management), Northern Territory University, Australia – 1995 -1997
  • Bachelor of Applied Science (Human Communication), La Trobe University, Victoria, Australia – 1975 – 1978


  • Myers Briggs Type indicator (MBTI), CPP Asia Pacific – 201
  • GENOS Emotional Intelligence , Genos International – 2015
  • DISC Advanced, DISC Profiles Australia – 2016


Cheryl has worked on consulting and in-company training for large multinationals, through to smaller companies in the following industries:

  • Aviation
  • Communications & IT
  • Construction & Engineering Consultants
  • Banking and Finance
  • Education
  • FMCG
  • Freight
  • Hospitality
  • Health Services
  • Government Sector
  • Oil and Gas
  • Maritime Industry
  • Not for Profit Sector
  • Pharmaceutical
  • Property Development
  • Retail
  • Trading Groups