Hino Australia has been named one of the world’s premier Hino distributors for parts and service, the eighth consecutive year it has won both titles.
Awarded by Hino Motors Limited in Japan, Hino Australia’s success as the 2018 Parts Department of the Year for the eleventh straight year was coupled with victory as the 2018 Service Department of the Year for the eighth consecutive year.
“Winning the double crown again is a huge accolade for our business in Australia and much appreciated recognition for all those who contribute every day to Hino’s success here,” said Greg Bleasel, Hino Australia’s General Manager of Product Support.
“Hino Australia was the first, and remains the only, truck manufacturer in Australia to offer capped price service to customers, with an added benefit of an online calculator which enables the cost of an upcoming service interval to be easily calculated.
“Last year, we extended the capped price service program to include all trucks compliant with Euro 5 emission regulations, meaning customers pay less for servicing of the life of their truck.“It’s this ‘customer first’ focus that was key to our victory as the 2018 Service Department of the Year, as well as receiving the additional honour of an Excellence Award.
“Eleven consecutive victories as the Parts Department of the Year are also the result of our ‘’customer first’ approach, not least of all the realignment of our parts pricing model to deliver real savings to our customers.
“Hino Australia and our extensive dealer network place great emphasis on our customers and delivering to them what they need, in a timely manner, at a realistic price.”
The judging criteria for both Hino awards comprises key performance indicators such as customer retention, parts growth and supply rates, customer management information and vehicle throughput, as well as dealership performance.
A key factor in Hino Australia’s success is its Hino Advantage program, which is a suite of innovative business building benefits including an optional extended five-year warranty, financial services, 24/7 roadside assistance, fleet training, dedicated in-house Customer Care Centre and access to Hino Genuine parts and accessories.
To further provide customers with certainty around cost, the Hino Advantage program also offers a three-year unlimited kilometre warranty on Hino genuine parts when installed by an authorised Hino service technician.
The Hino dealer network is extensive with over 60 dealerships and service centres across the country.