A new suite of connected-vehicle services will soon link Australian drivers to round-the-clock emergency and roadside support.
The system launches with the 2025 Mitsubishi Outlander through a partnership between Australian Motoring Services (AMS), Intelematics, and Mitsubishi Motors Australia. Drivers will gain access to emergency response, stolen vehicle tracking and non-emergency assistance designed to improve safety on both urban and regional roads.
Safety Features with Real-Time Response
The technology introduces three main functions. eCall automatically alerts AMS responders after a crash and shares the vehicle’s location and incident details. Stolen Vehicle Tracking assists authorities in recovering stolen cars more quickly. iCall provides drivers with a direct connection for non-emergency help, such as roadside support or account queries.
eCall is already standard in Europe and credited with saving lives by reducing emergency response times. It is also being assessed for integration into ANCAP’s five-star safety rating criteria in Australia.
“This collaboration puts people at the centre, blending smart technology with the reassurance of real, human support around the clock,” said AMS chief executive Rebecca Stenhouse.
“At AMS, we’re proud to bring decades of roadside expertise into the connected vehicle era. Together with Intelematics and Mitsubishi, we’re enhancing safety and support for drivers right across Australia.”
Growing Role of Connected Services
Mitsubishi says the partnership highlights a wider industry shift toward embedding connected services as part of vehicle safety.
“This partnership represents a significant milestone for Mitsubishi Motors Australia and highlights our commitment to delivering innovative safety solutions,” said Mitsubishi Motors Australia general manager of product strategy, Bruce Hampel.
“The integration of these services will have a meaningful impact on our customers’ safety, providing peace of mind whether they’re on their daily commute or creating new adventures in Australia’s great outdoors.”
Intelematics general manager Rob Finney said the platform extends existing systems that already support more than 850,000 connected vehicles across Australia.
“By linking directly with AMS’s emergency network, Mitsubishi drivers can be confident that support will be available when they need it most, whether in an accident, a breakdown, or in the event of theft,” he said.
The technology will first appear in the 2025 Mitsubishi Outlander, with plans to expand into future models, including the next Outlander Plug-in Hybrid Electric Vehicle.
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